I am a skilled IT Support Engineer with hands-on experience from Level 1 through Level 3 support in diverse business environments. I provide end-to-end technical assistance, system administration, and proactive infrastructure management. My focus is on maintaining uptime, improving performance, and ensuring client satisfaction — both on-site and remotely:
Technical Support & Troubleshooting
Windows Server (2016–2025): AD, DNS, DHCP, DFS, IIS, Group Policy, SCCM
Workstation support: Windows 10–11, Office 365, network printing, user profiles
Hardware diagnostics: desktops, laptops, UPS, Dell/HP servers
Networking & Security
LAN/WAN setup and troubleshooting, VLANs, firewalls, VPNs
Debian/Linux administration and router/firewall configuration
Endpoint protection and patch management
MSP Tools & Processes
RMM tools (ConnectWise, NinjaOne, Atera, or similar)
PSA ticketing (Autotask, ServiceNow, Zendesk)
Remote access and monitoring (Splashtop, AnyDesk, TeamViewer)
SLA management, client onboarding, and escalation procedures
Cloud & Virtualization
Google Cloud VM setup and management
Microsoft Azure & M365 administration
VMware/Hyper-V basic operations and backup strategies
🚀 Experience Highlights
Installed and configured Windows Server 2025 in a virtual lab (Google Cloud), including AD, DNS, DHCP, and IIS.
Provided on-site and remote support for hardware replacement and server troubleshooting (Dell systems).
Deployed and maintained multi-user network environments, ensuring minimal downtime.
Set up Linux-based systems for network routing and firewall management.
Supported MSP operations by handling ticket escalation, remote monitoring, and client communication.
🎯 Professional Focus
Streamline IT operations through automation and monitoring.
Strengthen system security and compliance for small/medium businesses.
Build efficient, customer-focused support workflows under MSP models.
🛠 Certifications (optional section if you have any)