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Writing & Translation academic

IT Support Specialist

$8/hr Starting at $30

  1. Provided Tier 1 IT support to non-technical internal users through desk side support services. 
  2. Wrote and reviewed tickets to request maintenance to various types of equipment. 
  3. Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  4. Used ticketing systems to manage and process support actions and requests. 
  5. Assisted customers in identifying issues and explained solutions to restore service and functionality.  
  6. Updated software to safeguard against security flaws.


About

$8/hr Ongoing

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  1. Provided Tier 1 IT support to non-technical internal users through desk side support services. 
  2. Wrote and reviewed tickets to request maintenance to various types of equipment. 
  3. Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
  4. Used ticketing systems to manage and process support actions and requests. 
  5. Assisted customers in identifying issues and explained solutions to restore service and functionality.  
  6. Updated software to safeguard against security flaws.

Skills & Expertise

Academic EditingAcademic ResearchAcademic WritingCourse MaterialCustomer ServiceEducational WritingJournal WritingTraining Material Writing

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