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IT Support Specialist

$9/hr Starting at $25

Professional Profile Dedicated IT Support Specialist with expertise in troubleshooting and resolving hardware, software, and network-related issues at L1 and L2 levels. Proven ability to provide remote desktop and laptop support in fast-paced environments, ensuring high customer satisfaction and efficient problem resolution. Familiar with HUDU, Ninja, HaloPSA, and Cloudflare, enhancing my ability to streamline IT processes and support cloud-based solutions. Core Competencies: Technical Support: Proficient in troubleshooting hardware/software issues and providing remote support for desktop and laptop users. Deployment & Configuration: Skilled in installing, configuring, and maintaining end-user devices, including seamless deployment of workstations and laptops. Documentation & Ticketing: Strong commitment to maintaining thorough documentation for all support tickets and ensuring adherence to procedures before ticket closure, utilizing tools like HUDU and HaloPSA. Software Expertise: Experienced in installing and supporting Microsoft Office applications (Outlook, Teams, etc.), managing essential IT software, and administering Cloudflare for network security and performance. Active Directory Management: Competent in performing password resets, managing user permissions, and facilitating onboarding processes by creating accounts and mailboxes. Customer Service: Excellent interpersonal skills, enabling effective interaction with clients across various organizational roles to meet their IT needs. Organizational Skills: Exceptional analytical and organizational skills with a keen attention to detail; adept at managing multiple tasks and prioritizing workloads with minimal supervision. Technical Expertise: Desktop Management: Experience deploying applications via Group Policy, supporting users with printer issues, and assisting new employee setups. Server Management: Knowledgeable in MS Windows Server 2008, Active Directory, Exchange 2010, BlackBerry Enterprise Servers, and Office 365 Exchange Server. Windows Networking: Strong understanding of Windows networking, Group Policies, and supporting configurations on platforms like Ninja for comprehensive monitoring and support. Professional Experience: Application Deployment: Successfully deployed leading software applications (e.g., JDE, Adobe, Autodesk) to remote and local users. Knowledge Management: Actively monitored call trends, prepared knowledge base articles for known issues, and documented IT services and solutions for organizational use, leveraging HUDU and HaloPSA for structured knowledge management and ticketing.

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$9/hr Ongoing

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Professional Profile Dedicated IT Support Specialist with expertise in troubleshooting and resolving hardware, software, and network-related issues at L1 and L2 levels. Proven ability to provide remote desktop and laptop support in fast-paced environments, ensuring high customer satisfaction and efficient problem resolution. Familiar with HUDU, Ninja, HaloPSA, and Cloudflare, enhancing my ability to streamline IT processes and support cloud-based solutions. Core Competencies: Technical Support: Proficient in troubleshooting hardware/software issues and providing remote support for desktop and laptop users. Deployment & Configuration: Skilled in installing, configuring, and maintaining end-user devices, including seamless deployment of workstations and laptops. Documentation & Ticketing: Strong commitment to maintaining thorough documentation for all support tickets and ensuring adherence to procedures before ticket closure, utilizing tools like HUDU and HaloPSA. Software Expertise: Experienced in installing and supporting Microsoft Office applications (Outlook, Teams, etc.), managing essential IT software, and administering Cloudflare for network security and performance. Active Directory Management: Competent in performing password resets, managing user permissions, and facilitating onboarding processes by creating accounts and mailboxes. Customer Service: Excellent interpersonal skills, enabling effective interaction with clients across various organizational roles to meet their IT needs. Organizational Skills: Exceptional analytical and organizational skills with a keen attention to detail; adept at managing multiple tasks and prioritizing workloads with minimal supervision. Technical Expertise: Desktop Management: Experience deploying applications via Group Policy, supporting users with printer issues, and assisting new employee setups. Server Management: Knowledgeable in MS Windows Server 2008, Active Directory, Exchange 2010, BlackBerry Enterprise Servers, and Office 365 Exchange Server. Windows Networking: Strong understanding of Windows networking, Group Policies, and supporting configurations on platforms like Ninja for comprehensive monitoring and support. Professional Experience: Application Deployment: Successfully deployed leading software applications (e.g., JDE, Adobe, Autodesk) to remote and local users. Knowledge Management: Actively monitored call trends, prepared knowledge base articles for known issues, and documented IT services and solutions for organizational use, leveraging HUDU and HaloPSA for structured knowledge management and ticketing.

Skills & Expertise

Data ManagementEmail ServicesInformation TechnologyManagementMicrosoftNetworkingServer AdministrationTroubleshooting

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