Professional Profile Dedicated IT Support Specialist with expertise in troubleshooting and resolving hardware, software, and network-related issues at L1 and L2 levels. Proven ability to provide remote desktop and laptop support in fast-paced environments, ensuring high customer satisfaction and efficient problem resolution. Familiar with HUDU, Ninja, HaloPSA, and Cloudflare, enhancing my ability to streamline IT processes and support cloud-based solutions. Core Competencies: Technical Support: Proficient in troubleshooting hardware/software issues and providing remote support for desktop and laptop users. Deployment & Configuration: Skilled in installing, configuring, and maintaining end-user devices, including seamless deployment of workstations and laptops. Documentation & Ticketing: Strong commitment to maintaining thorough documentation for all support tickets and ensuring adherence to procedures before ticket closure, utilizing tools like HUDU and HaloPSA. Software Expertise: Experienced in installing and supporting Microsoft Office applications (Outlook, Teams, etc.), managing essential IT software, and administering Cloudflare for network security and performance. Active Directory Management: Competent in performing password resets, managing user permissions, and facilitating onboarding processes by creating accounts and mailboxes. Customer Service: Excellent interpersonal skills, enabling effective interaction with clients across various organizational roles to meet their IT needs. Organizational Skills: Exceptional analytical and organizational skills with a keen attention to detail; adept at managing multiple tasks and prioritizing workloads with minimal supervision. Technical Expertise: Desktop Management: Experience deploying applications via Group Policy, supporting users with printer issues, and assisting new employee setups. Server Management: Knowledgeable in MS Windows Server 2008, Active Directory, Exchange 2010, BlackBerry Enterprise Servers, and Office 365 Exchange Server. Windows Networking: Strong understanding of Windows networking, Group Policies, and supporting configurations on platforms like Ninja for comprehensive monitoring and support. Professional Experience: Application Deployment: Successfully deployed leading software applications (e.g., JDE, Adobe, Autodesk) to remote and local users. Knowledge Management: Actively monitored call trends, prepared knowledge base articles for known issues, and documented IT services and solutions for organizational use, leveraging HUDU and HaloPSA for structured knowledge management and ticketing.