"Reliable IT Support, Real Solutions — Anytime, Every Time."
Professional Profile
Dedicated IT Support Specialist with expertise in troubleshooting and resolving hardware, software, and network-related issues at L1 and L2 levels. Proven ability to provide remote desktop and laptop support in fast-paced environments, ensuring high customer satisfaction and efficient problem resolution. Familiar with HUDU, Ninja, HaloPSA, and Cloudflare, enhancing my ability to streamline IT processes and support cloud-based solutions.
Core Competencies:
Technical Support: Proficient in troubleshooting hardware/software issues and providing remote support for desktop and laptop users.
Deployment & Configuration: Skilled in installing, configuring, and maintaining end-user devices, including seamless deployment of workstations and laptops.
Documentation & Ticketing: Strong commitment to maintaining thorough documentation for all support tickets and ensuring adherence to procedures before ticket closure, utilizing tools like HUDU and HaloPSA.
Software Expertise: Experienced in installing and supporting Microsoft Office applications (Outlook, Teams, etc.), managing essential IT software, and administering Cloudflare for network security and performance.
Active Directory Management: Competent in performing password resets, managing user permissions, and facilitating onboarding processes by creating accounts and mailboxes.
Customer Service: Excellent interpersonal skills, enabling effective interaction with clients across various organizational roles to meet their IT needs.
Organizational Skills: Exceptional analytical and organizational skills with a keen attention to detail; adept at managing multiple tasks and prioritizing workloads with minimal supervision.
Technical Expertise:
Desktop Management: Experience deploying applications via Group Policy, supporting users with printer issues, and assisting new employee setups.
Server Management: Knowledgeable in MS Windows Server 2008, Active Directory, Exchange 2010,
Work Terms
Work Terms
Hours of Operation: Monday to Friday, 9 AM – 6 PM (GMT+8, Manila Time). Weekend support available upon request.
Payment Terms: Payments are due upon project completion or as per milestones agreed. I accept PayPal, bank transfer, or platform-secured payment.
Preferred Communication: I am available through email, Zoom, Google Meet, or messaging apps (e.g., WhatsApp, Slack). Clear and regular updates are guaranteed.
Response Time: I typically respond within 1-2 hours during working hours.
Commitment: Client satisfaction is my priority. I offer timely solutions, professional communication, and full transparency throughout the project.