1. Provide day-to-day functional and technical support to our customers using our support software, email, and telephone. Troubleshoot software issues, bugs, and platform-related customer questions.
2. Work closely with the Customer Success and Product Teams to resolve pressing customer issues and ensure proper, timely follow-up to make sure SLAs are met and customer satisfaction remains high.
3. Communicate proactively and professionally with customers regarding their support cases.
Create accurate, reliable, and complete case activity updates suitable for maintaining an accurate knowledge base.
4.Troubleshoot bugs and provide technical information for Level 2 support or the engineering team.