ICT professional with over 15 years of hands-on experience in delivering comprehensive IT support services across diverse industries. Proven ability to diagnose, resolve, and prevent IT issues remotely, ensuring minimal downtime and optimal performance for end-users and distributed teams.
Core Competencies:
Remote desktop and technical support (Windows, macOS, Linux)
Software installation, updates, and troubleshooting
Network support: VPN, Wi-Fi, and connectivity issues
User account management (Active Directory, Office 365, Google Workspace)
Hardware configuration and remote diagnostics
Cybersecurity tools and endpoint protection
Cloud services and collaboration platforms (Teams, Zoom, Slack, Google Drive)
IT documentation and user training
Strengths:
Strong communication and problem-solving skills in remote environments
Quick response time and efficient ticket resolution
Adaptable to global time zones and diverse user needs
Focused on security, reliability, and user satisfaction