Focuses on building and maintaining business machine that fits into a business needs this services includes the following. Services include walking customers through the process of installing a proprietary software on a customer’s machine and starting up the program for the first time. Helping customers troubleshoot issues they encounter while using the proprietary software and providing actionable tips to resolve the problem either on the telephone, email or remote access. Written technical documentation for customers and refer difficult cases to a senior analyst or support tech.