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Administrative & Secretarial

Mercedes Anderson - Virtual Independence

Motivated, personable, and professional. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports. Flexible and versatile able to maintain a sense of humor under pressure. Thrive in deadline-driven environments. Excellent team-building skills. Work well with others as well as independently.

Skills summary:
- Communication
- Leadership and Supervisor experience
- General Office Skills
- Professional Presentations
- Outbound Call Center Operations
- Computer Savvy
- Organized
- Customer Service
- Scheduling
- Sales
- Quality Assurance
- Training
- Customer Billing
- Ability to coach and provide feedback to team members
- Team Player
- Strong attendance
- Positive attitude
- Go getter
- Transcription
- Writing
- Voicemail Greeting Recording

Skills & Expertise

BillingCustomer ServiceGeneral OfficeLeadershipPresentationsQuality Assurance (QA)ReportsSalesTrainingTranscriptionVirtual AssistantsVoice Talent-FemaleVoice-OverWriting

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