Perhaps most important is the ability to serve the customer. This is where all the communication, business interpersonal skills come together to create a solid customer experience. “Customer service is a top priority, and we look for people with a service background or capability to deliver a great experience every time,” Devereux said. Retail workers need to have a customer-first mindset; an ability to greet customers, listen to and solve customers’ issues and recommend products to costumers; and an understanding of customer relations, satisfaction and service. There is a wide range of other skills and attributes that can make for valuable and successful retail sales employees as well, including time-management skills, attention to detail, problem-solving skills, adaptability, information technology as well as financial planning.