• A dynamic professional with 5 years rich experience in CRM & Operations . • Campaign Analysis: Analyze campaign outcomes in detail, using a variety of proprietary software applications. Draw insights and present results clearly to facilitate sound decision making on next steps. Back Office Activities • Taking escalations and interfacing with clients /investors in person to resolve their after sale quires /complaints. • Resolving client’s queries over the phone and via emails and supervising that all quires, request and complaints are logged into database for tracking, reporting and analysis’ purpose. • Report preparation regarding (Monthly/Weekly/Daily) and sharing the same with segment heads on daily basis.