1. Microsoft Office
Word document creation, formatting & editing
Excel spreadsheets, data entry & formulas
PowerPoint presentation design
Outlook email & calendar management
2. Social Media Management
Content scheduling & posting (Facebook, Instagram, LinkedIn, Twitter)
Page/account management
Basic graphic creation for posts
Audience engagement & comment responses
3. Customer Service
Live chat & email support
Query handling & complaint resolution
CRM data entry & record keeping
Professional and timely client communication