Accomplished Senior IT Professional with 15+ years experience in LAN/WAN applications and support, computer operations, technical and desktop support. Accomplished in managing and directing the operation of the Desktop Services team, including personnel and technical issues. Proven expertise in supporting Active Directory and MS Exchange. Demonstrated ability to satisfy users through analysis and problem resolution. Outstanding communication skills; interface effectively with senior management, vendors, staff, peers and users. Strong technical knowledge with a solid history of delivering outstanding customer service to meet challenging business needs.