Made direct presentations to store owners / managers on marketing, collection and store layouts. Oriented customers by answering questions regarding all details. Consistently surpassed sales quotas on a monthly basis. Resolved wide range of customer problems, applying diplomacy / assertiveness to fee's, budget problems, management decisions, technical emergencies, billing problems, culture/communication barriers. Organized logistics of speaking engagements, training seminars: location, catering, seating, literature, speakers, travel. Maintained extensive financial records regarding individual and corporate clients. Successfully collected thousands of dollars in overdue or un-billed fees by thoroughly auditing billing records and preserving in telephone collection follow-ups. Provided customer education on e-mail, operating system, and connectivity issues. Have used both Windows and Mac operating systems. Successfully able to create desktop shortcuts, and to save, copy, m