Over the last 5 years of working in a contact center, I have been developed my skills and expand my knowledge to this industry. I have an experience handling a call, sending emails, chat and I have been a virtual assistant as well. As a person, I like to have everything organized and planned up front so I know what I'm up to now, what I'll be doing in the afternoon and what I'll be working on next week. This enables me to be efficient and effective at work which is key to be value for my employer. I always focus on quality and customer service because I know how important it is to have a competent, reliable and effective service provider. When it comes to working efficiently and independently in this environment, the key to success is self-discipline and execution.