Business Process Optimization – Expertise in business process architecture, improvement, and automation resulting in improved operations and customer satisfaction while reducing overall costs. Program and Project Management – Managed all aspects of projects of varying sizes and complexity including globally dispersed, culturally diverse, and comprised of multiple business areas. Solution Management – Analyzed operational issues, identified and evaluated potential solutions (and vendors) and managed implementations of best-fit solutions. Business Development – Launched an IT Governance solution support center and managed complete sales life-cycle from leads generation to service delivery and retention.Account Management – Accountable for service delivery and P/L for several top-tier customers. Service Management – Led multiple implementation and improvement projects for corporations interested in improving IT customer service levels.Project and Portfo