Operations Experience in the managing purchasing and implementing tools for excellent operations Very good Knowledge of chinese and european markets Strong awareness of customer requirements, market trends and competitor ranges Capability to identify strategic opportunities and innovative product ideas. Experienced in supply strategies and system analysis Customer Service Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Cancel or upgrade accounts. Assist with placement of orders, refunds, or exchanges. Advise on company information. Take payment information and other pertinent information such as addresses and phone numbers. Place or cancel orders. Suggest solutions when a product malfunctions. Work with customer service manager to ensure proper customer service is being delivered. Compile reports on overall customer satisfaction. Read from scripts. Handle changes in policies or renewals Web research Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand. Gather data on competitors and analyze their prices, sales, and method of marketing and distribution. Monitor industry statistics and follow trends in trade literature. Prepare reports of findings, illustrating data graphically and translating complex findings into written text. Seek and provide information to help companies determine their position in the marketplace. Forecast and track marketing and sales trends, analyzing collected data. Measure and assess customer and employee satisfaction.