I have proven leadership skills in a time critical customer service environment and a Co Ability to co-ordinate resources and achieve operational effectiveness. 11 years Banking experience with a comprehensive background in dynamic Customer Service Centres, Underwriting Mortgages, Team Management and Deputy Department Management. I spent the last 4 years as a Regional Manager for RBS Corporate, Commercial and Business. I was the Income Development Manager for RBS including Financial and Performance Analysis. I currently am a Freelance Project Manager and Financial Day Trader • Latest Role Income Development Manager for RBS Business, Commercial and Corporate Banking • Role Consisted of o 40% - MI and Data Analysis – inc Data Collation, Reporting Production, Analysis, Solutionisation, Influencing, Process Reviews & Improvement Implementations. o 20% Delivering & Embedding Key Messages – Communications – Board Pack Production, Delivery to key decision makers / Roll out to Frontline, Condensing and Clarifying clear message, Coaching Sessions, Training Days, o 10% negotiations with third parties – on better deals, better visibility, better training, better contacts, receiving he best mi possible, push for more timely o 25% Media and Marketing - Build Content, Plan Events from invitation right through to feedback • Only Point of Referral for any income queries from all employee lines • I was the youngest Middle Manager within RBS Corporate England and Wales • Responsible for Billions of pounds on my books and dealling with millions of useage budgets • KPI building / Allocating Income & Performance Target to emp