Do you feel the customers are lack of engagement? Tech is a skill easily expiry, people have to keep learning to "renew", and this is a customer-facing role to solve the problem while creating engagement, retain the customer subscript with your company, provide outstanding service exceed their expectations will be very important to Saas company. Increasing engagement, reduce customer churn. Customer satisfaction will be the biggest part. Therefore, I would humbly request you to reconsider my application on behalf of my potential with respect.