I am an expert in customer service relations, with around eight years’ worth of experience in dealing with clients. I am very adept in handling coordination of various matters. I take the initiative whenever the situation calls for it. I am proficient in writing and conversing with foreign clients in English. One of my strengths is my meticulous attention to detail. I can easily adapt to whatever work situation and I can work in fast-paced environment with minimal to no supervision. ? Handled cross-trade, exports, and imports processes. ? Assisted internal and external customers regarding their shipping concerns mostly via email and Skype as well as via telephone. ? Generated reports of customers’ shipments. ? Resolved shipping-related issues. ? Contributed in root-cause analysis for the improvement of customers’ processes.