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Process Management & Customer Services

A dynamic professional with over 17 years of rich experience in Strategy Planning, CRM, Call Centre Operations, Home Collection & Delivery operations and process trainings in healthcare diagnostics sector. Verifiable year on year success in achieving business growth and customer satisfaction objectives in highly competitive environment. Highly successful in building relations with key decision makers; seizing control of critical problem areas and delivering on client commitments. Excellent interpersonal and organizational skills with proven abilities leading motivated teams towards achieving organizational goals.

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$20/hr Ongoing

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A dynamic professional with over 17 years of rich experience in Strategy Planning, CRM, Call Centre Operations, Home Collection & Delivery operations and process trainings in healthcare diagnostics sector. Verifiable year on year success in achieving business growth and customer satisfaction objectives in highly competitive environment. Highly successful in building relations with key decision makers; seizing control of critical problem areas and delivering on client commitments. Excellent interpersonal and organizational skills with proven abilities leading motivated teams towards achieving organizational goals.

Skills & Expertise

Call CenterCRMCustomer SatisfactionCustomer ServiceDesign ProcessEnvironmental ConsultingManagementMotivational SpeakingOperations ManagementSkillStrategy

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