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Professional I.T. Technician

Experienced Networking and Computer Technician and customer service professional with 5 years of experience. Has training in Business Technologies with OPAC certifications and currently striving for his A+, Network+ and Security+ Certifications. #(209)-900-3339 VOCATIONAL CERTIFICATIONS | 2015-2016 | CLEARFIELD JOB CORPS EMPLOYMENT IT TECHNICIAN AND STORE MANAGER | CLEARFIELD IT PORTAL | 2014-2016 [REFERENCE #: “1-(801)-774-4380,” NAME: JAY BINDRUP] • Learned Customer Service Skills • Learned proper troubleshooting techniques • Managing and Maintaining Computers and hand-held devices such as: Tablets, Tablet Phones, Hand Phones, Flip Phones, Laptops, PC’s, All-In-Ones, Servers, Switches, Printers, and other such devices. • Speaking Skills. • Documentation and Organization. • Greeted customers entering the store to ascertain what each customer wanted or needed. • Maintained Facility hardware and the POS system of the location. • Maintained and managed federal and government hardware/software applications used today, • Managed and logged customer interactions and implements made by technicians. • Earned management trust by serving as a key holder, responsibly opening and closing store. • Politely assisted customers in person and via telephone. • Successfully acquired an average of 10 new customers per month, generating 20% growth in revenue. • Oversaw other employees’ work and assisted in troubleshooting issues. SELF_EMPLOYED WORK | COMPUTER REPAIR SIDE BUSINESS | 2009-2012 • Managed a functioning small-shares company, business was exclusive and costumers’ hardware was serviced either at home or at the customers’ residence. • Virus, malware, worm and spyware quarantine and removal was the most common issues I had to deal with, as such-I became very versed in virus removal and cleaning an operating system of taxing processes and malware aps. • Very trustable, techniques employed in my business follow the CompTIA Certification requirements and the utilization of the 6-Step Troubleshooting method. • I do not condone or resource to using any of the following in my troubleshooting techniques: Unofficial or Questionable Third-Party Software boasting ’Powercleaning,’ and adware-like malware control. Fake OS or Unauthenticated operating Systems, often times to fix an issue, many poorly-trained technicians or neophytes in the field will install fake/unauthenticated OS’s over corrupt or compromised systems. I do not employ these options as they are obviously illegal, I also reframe at all cost from reinstalling an OS as an option to fixing an issue unless it is absolutely necessary. Removing hardware and software from a PC or unit without any clearance and replacing said-hardware with hardware that was not initially in the system. This is against many policies in many companies and for good reason.

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$15/hr Ongoing

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Experienced Networking and Computer Technician and customer service professional with 5 years of experience. Has training in Business Technologies with OPAC certifications and currently striving for his A+, Network+ and Security+ Certifications. #(209)-900-3339 VOCATIONAL CERTIFICATIONS | 2015-2016 | CLEARFIELD JOB CORPS EMPLOYMENT IT TECHNICIAN AND STORE MANAGER | CLEARFIELD IT PORTAL | 2014-2016 [REFERENCE #: “1-(801)-774-4380,” NAME: JAY BINDRUP] • Learned Customer Service Skills • Learned proper troubleshooting techniques • Managing and Maintaining Computers and hand-held devices such as: Tablets, Tablet Phones, Hand Phones, Flip Phones, Laptops, PC’s, All-In-Ones, Servers, Switches, Printers, and other such devices. • Speaking Skills. • Documentation and Organization. • Greeted customers entering the store to ascertain what each customer wanted or needed. • Maintained Facility hardware and the POS system of the location. • Maintained and managed federal and government hardware/software applications used today, • Managed and logged customer interactions and implements made by technicians. • Earned management trust by serving as a key holder, responsibly opening and closing store. • Politely assisted customers in person and via telephone. • Successfully acquired an average of 10 new customers per month, generating 20% growth in revenue. • Oversaw other employees’ work and assisted in troubleshooting issues. SELF_EMPLOYED WORK | COMPUTER REPAIR SIDE BUSINESS | 2009-2012 • Managed a functioning small-shares company, business was exclusive and costumers’ hardware was serviced either at home or at the customers’ residence. • Virus, malware, worm and spyware quarantine and removal was the most common issues I had to deal with, as such-I became very versed in virus removal and cleaning an operating system of taxing processes and malware aps. • Very trustable, techniques employed in my business follow the CompTIA Certification requirements and the utilization of the 6-Step Troubleshooting method. • I do not condone or resource to using any of the following in my troubleshooting techniques: Unofficial or Questionable Third-Party Software boasting ’Powercleaning,’ and adware-like malware control. Fake OS or Unauthenticated operating Systems, often times to fix an issue, many poorly-trained technicians or neophytes in the field will install fake/unauthenticated OS’s over corrupt or compromised systems. I do not employ these options as they are obviously illegal, I also reframe at all cost from reinstalling an OS as an option to fixing an issue unless it is absolutely necessary. Removing hardware and software from a PC or unit without any clearance and replacing said-hardware with hardware that was not initially in the system. This is against many policies in many companies and for good reason.

Skills & Expertise

Computer RepairComputer TechnicianCustomer ServiceManagementNetworkingOperating SystemsSecuritySoftware DesignSwitchesTrainingTroubleshootingVirus Removal

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