A Highly skilled manager with 12 years of experience in Customer Service Center management. Worked in Corporate Customer Service for various multinational companies, consistently in the top Fortune 500. A versatile and skilled professional with leadership qualities and excellent hands-on experience in developing and improving process flow of various industries. Has tenets displaying a leadership characterized by in person to person communication, with personal touch and real relationships. A Project Manager with style fostering an open, trusting and respectful relationship with team, that is free from retaliation and reproach. I have managed, coordinated and directed the daily operations of a unit of 20 to 40 staff members, handling inbound, outbound, non-voice, administrative for various line of business and or department specific and not limited to credit card collections for financial institutions, billing, customer service, technical support for telecommunications .