I started as a call centre agent from a reputable BPO industry here in the Philippines supporting a telecommunication Company in the US for almost 3 years. I have learned how to deal with billing concerns, irate callers, technical problems with their devices. Promoted as Quality Assurance Specialist which requires us to listen and evaluate call records and provide feedback and support to agents. After a year, I was fortunate to take my career to the next level and joined Operations as a Team Leader. Here I get to experience to take escalated calls, improve my multitasking skills, motivate and lead my own team.