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Remote Customer Service Representative

Friendly call center agent with 6+ years experience. Seeking to use proven skills in problem solving and communication to provide expert service to Outdoor Research customers. Maintained 91% customer satisfaction for L.B. Climbing Gear. Learned all products with 99% accuracy in just 1 week. • Experience with lead generation and prospect management • Comfortable making cold calls and talking to new people all day • Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers • Persuasive and goal-oriented • Possesses an energetic, outgoing, and friendly demeanor • Eager to expand company with new sales, clients, and territories • Self-motivated and self-directed • Able to multitask, prioritize, and manage time efficiently • In-depth understanding of company services and its position in the industry • Excellent written and verbal communication skills; able to demonstrate patience and enthusiasm while communicating with potential clients • Able to professionally and confidently communicate with C-Level Executives • Excellent analytical and time-management skills • Creative problem solver who thrives when presented with a challenge • Tenacity to handle rejection and continue on with a positive attitude when reaching next potential client • Knowledge of sales process from initiation to close • Ability to work independently or as an active member of a team • Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred

About

$12/hr Ongoing

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Friendly call center agent with 6+ years experience. Seeking to use proven skills in problem solving and communication to provide expert service to Outdoor Research customers. Maintained 91% customer satisfaction for L.B. Climbing Gear. Learned all products with 99% accuracy in just 1 week. • Experience with lead generation and prospect management • Comfortable making cold calls and talking to new people all day • Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers • Persuasive and goal-oriented • Possesses an energetic, outgoing, and friendly demeanor • Eager to expand company with new sales, clients, and territories • Self-motivated and self-directed • Able to multitask, prioritize, and manage time efficiently • In-depth understanding of company services and its position in the industry • Excellent written and verbal communication skills; able to demonstrate patience and enthusiasm while communicating with potential clients • Able to professionally and confidently communicate with C-Level Executives • Excellent analytical and time-management skills • Creative problem solver who thrives when presented with a challenge • Tenacity to handle rejection and continue on with a positive attitude when reaching next potential client • Knowledge of sales process from initiation to close • Ability to work independently or as an active member of a team • Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred

Skills & Expertise

Appointment SchedulingLead GenerationOffice AssistantPhone SupportSalesTelephone Handling

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