In my three years of working in a business process outsourcing company, I have managed to learn the essential skill sets to manage and cater customer needs and inquiries. I was able to handle live chats and emails altogether while maintaining accuracy and quality. I have also developed skills on handling frustrated or upset customers and turn their frustrations into something positive as I provide them with precise and comprehensive resolutions. I highly value time management as this would also be a critical part of any company to ensure proper submission of projects or maintaining key performance metrics.