March 2007 to April 2008 • Deals directly with customers either by telephone, electronically or face to face. • Handles, resolves and responds promptly to customer complaints and queries. • Set up new customer accounts and process orders, forms, applications and requests. • Keeps records of customer interactions and transactions; Manages customers' accounts and organize workflow to meet customer timeframes • Meets sales and customer service monthly quotas/goals and other admin work