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Sales & Marketing customer relations

Sales and Marketing

$350/hr Starting at $250

  • Attens to customer’s enquiry related to Supply chain matters and processes in the oil and gas industry.
  • Follows up on Customer complaints to ascertain satisfactory index level.
  • Develop and maintain client’s database.
  • Processing of E-Form M and SONCAP for PAAR issuance.
  • Training of new intake on Documentation processes in importation into Nigeria and Exportation out of Nigeria      based on Nigeria Customs Regulations.
  • Keeping track of shipments coming into Nigeria from country of origin to final point of delivery.
  • Maintaining clients’ KPI (Key Performance Index) and Client Brokerage Reports.
  • Process of E-SONCAP Product Certificate for onward importation into Nigeria.
  • An interface between the Nigeria Customs and Clients.  
  • Supervise the field operation between the Nigeria Customs and the Company.
  • Process of NCX for all exportation in line with Nigeria Customs regulations.
  • Raise quotation, followed up and negotiated with clients to obtain positive agreement.
  • Attens to customer enquiry related to Shipping documents and processes.
  •  Collects and compiled all shipping documents from the clients relating to all shipment in accordance with          Nigeria customs regulations.
  • Processing of E-Form M, SONCAP and other relevant documents for PAAR issuance.
  • Liaised with the bank in order to successfully dispatch shipping documents.
  • Provide advisory rules on procuments and taxation base on the govenment regulations in the oil and gas industry
  • Monitoring of shipment of goods from origin via all means of tranport from origin to final point of delivey. 

 

About

$350/hr Ongoing

Download Resume

  • Attens to customer’s enquiry related to Supply chain matters and processes in the oil and gas industry.
  • Follows up on Customer complaints to ascertain satisfactory index level.
  • Develop and maintain client’s database.
  • Processing of E-Form M and SONCAP for PAAR issuance.
  • Training of new intake on Documentation processes in importation into Nigeria and Exportation out of Nigeria      based on Nigeria Customs Regulations.
  • Keeping track of shipments coming into Nigeria from country of origin to final point of delivery.
  • Maintaining clients’ KPI (Key Performance Index) and Client Brokerage Reports.
  • Process of E-SONCAP Product Certificate for onward importation into Nigeria.
  • An interface between the Nigeria Customs and Clients.  
  • Supervise the field operation between the Nigeria Customs and the Company.
  • Process of NCX for all exportation in line with Nigeria Customs regulations.
  • Raise quotation, followed up and negotiated with clients to obtain positive agreement.
  • Attens to customer enquiry related to Shipping documents and processes.
  •  Collects and compiled all shipping documents from the clients relating to all shipment in accordance with          Nigeria customs regulations.
  • Processing of E-Form M, SONCAP and other relevant documents for PAAR issuance.
  • Liaised with the bank in order to successfully dispatch shipping documents.
  • Provide advisory rules on procuments and taxation base on the govenment regulations in the oil and gas industry
  • Monitoring of shipment of goods from origin via all means of tranport from origin to final point of delivey. 

 

Skills & Expertise

Business DevelopmentClient AssessmentClient ContactClient DevelopmentClient Issue ResolutionClient OrientationCustomer Experience ManagementCustomer RetentionCustomer SatisfactionCustomer Service ManagementCustomer Service TrainingRelationship ManagementRelationship MarketingSalesforce

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