Do you think investing in CX is a "waste"? Think again. Everyone knows it costs more to acquire a customer than to keep one. I can help you do both. With over 15 years of experience in Sales, Marketing, Service, and UX testing in both brick and mortar and online industries, I have been able to help numerous companies increase profitability and ROI by placing the customer first through improvements to internal process and strategy. I hold various licenses in insurance and finance that allow me to operate inside heavily regulated fields while maintaining compliance with state and federal laws. I hold a certificate in Six Sigma Green Belt methodology and have assisted in projects that allowed for over $2M/yr in cost savings during my tenure with United Healthcare. +Certified SEO +Certified Search Engine Marketing +Certified Online Marketing +Certified Web Analytics +Certified Social Media Marketing +Licensed Insurance Producer (Property & Casualty) +Licensed Insurance Producer (Life & Health) +Registered Series 6 & 63 +Certified Business Coach +Certified Marketing Research Associate +Six Sigma Green Belt