Over 20 years of experience in planning, developing and implementing various information technology and CRM solutions across Institutions. Salesforce Certified Administrator.
•Over 5 years of implementing customized CRM solutions to various clients like Verizon, Allianz Re-Insurance .
•Automated Service, Sales and marketing processes using Salesforce Lightning flows and APEX/Visualforce
• Implemented core Salesforce modules like Sales, Service, Financial, Health cloud for small businesses using Agile/Scrum methodologies
• Integrated Salesforce with apps like Zoom, RingCentral, Box, Gmail using Zapier
• Utilized Webservices/REST API to integrate Salesforce with third party applications.
• Implemented Web to Lead, Web to Case and Email to Case channels.
• Created OMNI Channel and Web Chat for customer service.
• Built reports and dashboards to measure kpis.
• Imported data into Salesforce using tools like DataLoader and workbench.
• Implemented and created the full life cycle process for large-scale software development
• Identified architectural improvements resulting in increased product reliability and responsiveness to new feature requests
• Utilizing strong functional knowledge to drive product design
• MS (Computer Science) , University of South Carolina, Columbia Salesforce Certified Administrator Sun Certified Programmer for Java 2 Platform Sun Certified Web Component Developer for Java 2 Platform Sun Certified Business Component Developer for Java 2 Platform Project management for IT Profession
TECHNICAL SKILLS
• Java, J2EE, Java Servlets, JSP, JNDI, JFCs, EJB’s, Java Script, AJAX, Web services
• Spring Webflow 2.5, STRUTS, Google Web Tool Kit, XML, XSL, ASP, .NET, Shell Scripts, JUnit
• WebSphere 8.5, Tomcat, Web Logic 6.0, IIS, Silver Stream App Server, JRun, JWS
• RAD 7.5, Eclipse, Visual Studio, JDeveloper, CVS, Clear Case, Stash, UML, Rational Rose
• Oracle 11g, D2000, IBM DB2, MYSQL, MS SQL SERVER, MS ACCESS, Toad
• Windows XP, IBM AIX and Unix (SUN SOLARIS 5.7), Silver Stream e-portal 2.2
• JIRA, Confluence, Cloud Services (PaaS), SalesForce Administration, APEX, Visualforce