Search Engine Optimization

My approach to Search Engine Optimization is unique because it's built on bridging the gap between customer support data and search strategy, delivering a double return on investment (ROI).

• CX-Driven Strategy: I utilize 2+ years of multi-regional inbound resolution experience (Financial, Logistics, Telco) to analyze the root causes of support calls and chats. This allows me to move beyond generic keyword targeting to focus on genuine customer pain points.

• Pre-emptive Content Generation: I prioritize the creation of content that acts as self-service resolution. This strategy actively reduces overall customer support volume while simultaneously improving digital knowledge accessibility.

• Multimedia Production Advantage: My unique proficiency in CapCut video editing enables the rapid development of engaging, high-ranking informational content (YouTube, embedded knowledge base assets) to provide clear, visual solutions.

• Measurable Dual Impact: I deliver a double benefit: significant organic traffic growth and measurable operational cost savings achieved through reduced contacts and improved First-Call Resolution (FCR) rates.