Accomplished operations and performance-management professional with more than 10 years solid experience in BPO industry handling Customer solutions, Candidate Pooling, Telco, Hotel Reservations, Workers Compensation and varied Collections Accounts for Australian and US Campaigns – with exceptional operations, strategic-planning and organizational-training experience in customer service, sales, collections, skip-tracing, shared-services, process improvement and project management. Enthusiastic problem-solver with keen ability to rapidly assess diverse situational challenges, developed action plans and training, facilitates solutions-driven recommendations, collaboration clients to lead, achieve or exceed targeted goals. Effective communicator and relationship-builder with superior detail orientation, gathers information effectively across all management, department and discipline levels - resulting to extraordinary outcome and proven superb Client relationship.