I support companies in English and in French through long-term monthly collaborations (40–80h) to ensure stable, high-quality customer service.
With more than 10 years of experience in customer service, I have worked both in high-volume call center environments and within luxury brands where service excellence is essential both in English and in French.
This experience allows me to combine operational efficiency with premium customer care, including handling demanding clients, sensitive situations and providing technical support on level 1.
I mainly work on monthly partnerships, acting as a reliable and autonomous customer service expert integrated into your team.
My priority is to deliver a smooth, professional and consistent customer experience.
KEY DIFFERENTIATORS
• 10+ years of professional experience
• Experience in luxury brands and call center operations
• Premium, client-focused mindset
• Strong autonomy
• Trusted, reliable professional
• Strong real-world, hands-on expertise