Senior Customer Service Consultant | Bilingual EN/FR | Luxury & Call Center Expert

I am a Senior Customer Service representative with 10+ years of experience in luxury retail and international call center environments.

I have worked with premium brands such as Christian Dior, as well as tech startups, including N26 in Berlin. Most recently, I spent nearly three years at SketchUp as a Senior Customer Service Representative.

Being the first point of contact for French clients and a bridge between teams in America and the sales teams in France.

I have also held roles in sales, management, recruitment, and senior-level customer service, allowing me to understand both customer expectations and business objectives. am experienced in remote work, global customers, and complex case resolution.

Bilingual in French and English, I specialize in delivering high-quality customer support, customer satisfaction, and efficient problem resolution for global clients ( BtoB and B2C).

I believe that customer service representatives are the first point of contact for a company and that the customer should remember it as a very positive experience. The customer experience should be as seamless as possible.

Work Terms

I support companies through monthly collaborations (40–80h) to ensure stable, high-quality customer service.
If you need more than 80 hours, we can certainly discuss that also.