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Senior Customer Service Representative

Hi, My name is Asha and Currently I am working as a Senior Customer Care Executive. Handling client enquiries on Pre – Post Delivery services. Interacting with quality and sharing new updates with the team on regular basis to provide timely and effective resolutions to customer's queries. Mentoring new representatives in understanding and delivering the productivity targets set forward by the client while maintaining the desired quality levels. Ensuring that all process metrics are met which include CSAT, Quality, NRR, Concessions and Compliance Provide customer service with the human interface, identify and understand customer need. Ability to provide effective and achieve 100% customer satisfaction.

About

$8/hr Ongoing

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Hi, My name is Asha and Currently I am working as a Senior Customer Care Executive. Handling client enquiries on Pre – Post Delivery services. Interacting with quality and sharing new updates with the team on regular basis to provide timely and effective resolutions to customer's queries. Mentoring new representatives in understanding and delivering the productivity targets set forward by the client while maintaining the desired quality levels. Ensuring that all process metrics are met which include CSAT, Quality, NRR, Concessions and Compliance Provide customer service with the human interface, identify and understand customer need. Ability to provide effective and achieve 100% customer satisfaction.

Skills & Expertise

BackendChat SupportCustomer ServiceData AnalysisE-CommerceEmailExcelFacebookInstagramLive ChatOnline Chat SupportPromotions

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