Shopify Virtual Assistant with extensive experience in e-commerce operations, customer service, dropshipping management, and digital marketing. I specialize in supporting Shopify store owners by handling the day-to-day tasks that keep stores running smoothly, efficiently, and profitably. With years of hands-on experience managing multiple Shopify stores from product uploads to dispute resolution, I bring a strong combination of technical skills, customer support expertise, and reliable administrative assistance.
I am highly skilled in store navigation, backend management, product listing creation, updating product descriptions, pricing, image optimization, inventory checking, and order processing. I ensure every product page is accurate, visually appealing, and optimized for conversions. I also manage order fulfillment, monitor shipment progress, update customers with tracking information, and coordinate with suppliers to resolve delays.
My background includes working with dropshipping businesses, giving me the ability to efficiently coordinate with suppliers on platforms such as AliExpress, Alibaba, and private agents. I am experienced in handling cancellations, refunds, returns, and dispute cases to protect both the store and customer satisfaction. I take pride in offering fast, polite, and solution-driven customer service through email, chat, and social media inboxes.
In addition to operational tasks, I support content creation and brand marketing. I design social media posts, simple product graphics, banners, and ads using Canva. My training as a two-time DICT Digital Marketing Gold Medalist enhances my ability to assist with basic digital marketing tasks such as social media scheduling, engagement tracking, caption writing, and implementing strategies that increase visibility and customer trust.
I am familiar with using various productivity tools including Shopify Admin, Google Workspace, Microsoft Office, Meta Business Suite, Dropshipping tools (Wholesale2B, DSers, CJ), tracking platforms, and ticketing systems. I am also capable of preparing reports, organizing data, monitoring store performance, and maintaining clear communication logs.
As a Virtual Assistant, I value professionalism, attention to detail, confidentiality, and meeting deadlines. I work with minimal supervision and consistently ensure that tasks are completed accurately and on time. Clients appreciate my adaptability, strong communication skills, and proactive problem-solving approach.
Whether your store needs help with customer support, product research, store maintenance, fulfillment, social media, or operational planning, I am committed to supporting your business with dedication and efficiency. My goal is to help store owners focus on scaling, while I handle the essential tasks that drive smooth daily operations and positive customer experiences.