Smarter support for a digital world
I am Ronmark James Mamites, a detail-oriented and reliable Virtual Assistant with extensive experience in administrative support, customer service, Shopify management, and digital marketing. I have worked with multiple e-commerce brands, including Alibaba-affiliated stores, Omgeawalk, Peaceful Energy, and various dropshipping businesses, where I handled customer inquiries, dispute resolution, order processing, and overall store operations. My background includes front desk and reception roles, which strengthened my communication skills, professionalism, and ability to manage schedules and handle client concerns efficiently.
With years of hands-on experience across several Shopify stores, I am skilled in product research, listing updates, backend navigation, inventory checking, order tracking, supplier coordination, and creating simple product and social media graphics using Canva. I also manage chat and email support, ensuring customers receive quick, helpful, and friendly assistance.
I am a two-time DICT Digital Marketing Gold Medalist, trained in social media management, content creation, and basic digital strategies that help improve engagement and brand presence. I am highly proficient with tools such as Google Workspace, Microsoft Office, and various e-commerce platforms. I adapt quickly, work independently, and consistently deliver high-quality results with minimal supervision.
Known for my strong work ethic, attention to detail, and commitment to maintaining smooth day-to-day operations, I aim to support clients by improving efficiency, organizing workflows, and providing exceptional customer experience. My goal is to help businesses grow by taking care of the essential tasks that keep operations running seamlessly.
Work Terms
WORK TERMS
Hours of Operation
Available Monday to Saturday
Standard working hours: 9:00 AM – 9:00 PM (GMT+8 | Philippine Time)
Flexible schedule depending on client requirements
Open to weekend or extended hours with prior notice
Payment Terms
Preferred payment platforms: PayPal, GCash, and Paymaya
Hourly, weekly, or project-based rates depending on the scope of work
Invoices are sent before or after project completion, based on agreement
For long-term support, payments are preferred weekly or bi-weekly
No hidden fees; all tasks will be discussed and confirmed before starting
Communication Style
I maintain fast, clear, and professional communication
Preferred communication channels:
Slack, WhatsApp, Telegram, Facebook Messenger, Gmail, Zoom, Google Meet
Response time: within 1–3 hours during working days
I provide regular updates, progress reports, and deliverables to ensure smooth workflow
Open to video meetings for alignment and onboarding
Task Management & Workflow
Familiar with using Google Workspace, Microsoft Office, Trello, Asana, Notion, and other project management tools
I follow a structured workflow:
Understanding task requirements
Confirming details and timeline
Delivering work on time
Providing revisions as needed
Submitting final output with full documentation
Areas of Expertise
(Based on your resume and real experience)
Shopify Management (content updates, product uploads, performance checks)
Customer Service (chat/email support, dispute resolution, order checking)
Social Media Management & Content Creation
General Virtual Assistance (email management, admin tasks)
Graphic Design using Canva
E-commerce operations support (Wholesale2B, Shopify stores, dropshipping)
Attachments (Click to Preview)
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