Experienced in Service Delivery and Operations management with a demonstrated history of working in Information Technology Services. Has extensive work experience in ITSM Solutions of the top leading vendors like HPE/Microfocus, IBM, BMC, including Cloud, and DevOps technologies aligned with best practices like IT4IT, ITIL, and COBIT. Has strong project management skills using PMP, and PRINCE2 methodologies with a Master's degree focused in Electrical, Electronics and Communications Engineering.