Handling customer service requests from all Europe for our IT products (Storage, Servers, Data Protection products, Data Center, Cloud Computing, Big Data & Cloud Storage and more) by providing customer support from the physical layer up to the application layer;
Applying analytical skills and technical knowledge to solve product and network issues of moderate to high complexity;
Effectively utilizing moderate to complex lab setups to recreate and solve problems;-
Acting as a technical expert and provides support on a world-wide basis Interacts across TAC teams and development teams at peer level.
Familiar with servers and OS (Windows, Linux, Unix);
Good understanding about the X86 server.
Knowledge of SAN storage and protocols (FC, RAID, FCOE);
Knowledge of NAS storage and protocols (CIFS, NFS, SCSI);
Strong troubleshooting skills (able to analyze debug outputs and logs);
Hands-on experience with servers and storage devices.
Able to determine problems and deliver known solutions with a high level of customer satisfaction