Troubleshoot customers DSL/Broadband Internet related issues through phone Assist customers in e mail related problems with MS Outlook and other internet based email tool Troubleshoot PC Hardware/Software related issues. Troubleshoot consumer desktop PC / Printer concerns: hardware/software installation, OS reinstallation, formatting, creating data back up and setting up technician dispatch. Guide consumers in PC/Parts purchasing, out of box first use and PC installation/configuration Basic HTML coding