I have 2 year's of experience as a Technical Support Engineer. I have worked on following area's. Skills Set ? Manage the Customer Service, IT Helpdesk, Service desk. ? Troubleshooting (Hardware, Software & Networking) ? Active Directory, Group Policy. ? BMC Remedy, pcs monitoring. ? Microsoft Office Suite, Photoshop. ? Installation of McAfee / Symantec antivirus. ? Installation of Operating system xp,7,8,10 ? Installation of printers ? Troubleshooting of Complex LAN Infrastructure ? System Admin Responsibility. TECHNICAL SKILLS ? Microsoft Office: Word, Excel and PowerPoint. ? Tools: BMC Remedy. ? Networking: TCP/IP, DNS, DHCP and Domain. ? E-Mail Clients: Outlook ? Operating System: Windows XP, 7, 8, 10. ? Remote Tools: Dame ware, VNC Support, Any Desk, Remote Desktop Connection.