Thank you for reviewing my profile. I have over 5 years of experience in the call center industry. I have been a customer service representative/tech support, quality auditor, supervisor and assistant manager. I am very proficient in Microsoft Excel, Word and Power Point. I have great critical thinking, communication and interpersonal skills. I have the ability of leading a team, analyzing data, identifying trends, creating and executing action plans. My main objective is to contribute my skills in a position with a growing and dynamic company. I look for new experiences and challenges to learn new things and improve my skills while providing exceptional contribution of service to all my clients.