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Engineering & Architecture

Technical Support, Helpdesk Support

Duties and responsibilities includes meeting SLA's. Responds to technical queries for telecom companies, internet service providers. Ticketing and updates or log inquiries on company system. Manage in the assessment and recommendation for cases progression. Scheduling of technician appointment visit to resolve escalated issues for ADSL and Fiber connections.

Skills & Expertise

Help DeskInformation TechnologySchedulingTechnical Support

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