As a freelance technical support specialist, I offer a robust range of services to ensure your technology infrastructure runs smoothly and efficiently. My expertise includes managing ticketing systems such as Manage Engine, MS Dynamics, BMC Remedy, and Peregrine to log, track, and resolve technical issues promptly. I provide comprehensive hardware support, including installation, maintenance, and repairs, as well as system administration services, ensuring user accounts, permissions, and system performance are meticulously managed. My help desk support encompasses first-level troubleshooting and escalation management, while remote assistance allows me to resolve issues quickly without the need for on-site visits. Additionally, I offer thorough software support, from installation and configuration to patch management and troubleshooting, ensuring all your applications run seamlessly.