Proficient in all Windows versions, Basic MAC OS usage, Microsoft Office applications, Web applications, Various anti-virus software, and ticketing tools. • Systems: VMWare issues, Citrix, Active Directory administration, VPN, AWS, Service Now, and desktop support
Over 15 years of experience resolving technical issues over the phone, chat, and email demonstrated troubleshooting and technical ability, and an ability to effectively communicate technical solutions to non-technical Users (Business to business support)