• Strong experience working with existing information and collaborating with Subject Matter Experts in the company to produce a resource bank of up-to-date documents. • Creating templates for future service profiles, while gathering testimonials, technical specifications, vital contact information. • Applying style guidelines for universally consistent content. • Collaborating with company management to produce documentation that reflects company priorities and shareholder expectations. • Directly interviewing clients to extract user experiences, constructively utilizing this information into next round of documentation. • Producing event-related publications. • Producing multimedia content (visual, audio) for use online and in documentation.