I had worked as a technical support for XBOX and Comcast digital cable tv. Most of my working years were focused on customer service. I had handled billing inquiry, up-selling, processed payments for transactions and had resolved disputes and complaints. Currently, I am working with a reputable remittance company for almost 10 years. Our team specializes in handling escalated consumer complaints from European and APAC countries. I am also running an online shop using Shopee platform and had started selling T shirt that I designed and printed on locally made tees among other products such as jersey, cologne and bags. I am knowledgeable in Salesforce, Icare, OKTA, OnDemand, As400 running on MS-DOS, WUAMS, WUPOS, Translink, DBView, Private Eye, Sybase, Ascent, VEDA, DSM Tool, Silhouette Cameo 3, PixelLab, LunaPic, Sapphire Heat Press, MS Word and MS Excel. I am a fast learner and I always exhaust the tools and information within my reach before I ask assistance. I always research the internet for answers, such as words that I am not familiar with, simple steps to troubleshoot and to fix things and a lot more. I take responsibility for my personal development, learning and performance levels. I have training regarding AMLA, Dodd Frank and Italy regulations for complaints handling.