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Skills

  • Crm Databases
  • Customer Escalation Management
  • Customer Service
  • Google Docs
  • Graphic Design
  • Microsoft Excel
  • Research
  • Sales

Services

  • Top-notch Escalation Specialist

    $8/hr Starting at $25

    I had worked as a technical support for XBOX and Comcast digital cable tv. Most of my working years were focused on customer service. I had handled billing inquiry, up-selling, processed payments for...

    Crm DatabasesCustomer Escalation ManagementCustomer ServiceGoogle DocsGraphic Design

About

A resourceful, reliable worker that aims to provide quality result. Your Vision and Mission is my priority.

I had worked with a leading company for money remittance which focused on resolving consumer complaints from European and APAC countries.

In my 12 years of working with customer-focused companies, I have developed good communication, problem-solving, flexibility, and self- management skill.

In addition, I was exposed to different CRM tools and processes. I have expert knowledge with Private Eye, DBView, WUPOS, Sybase, Salesforce, Icare, OKTA, OnDemand, As400 running on MS-DOS, WUAMS, Translink, Ascent, VEDA, MS Word, MS Excel, Google Docs, Sheets, and Calendar.

As an added source of income, I had set up an online store in an E-commerce platform that caters to the local market. I have listed products and uploaded the images using basic photo manipulation. Recently, I have added tees that I designed and printed using Sapphire Heat Press and Silhouette Cameo 3. The designs were made using PixelLab, Lunapic and Silhouette Design Studio. I have knowledge of dropshipping and the use of the DSM tool.

I am a fast learner. I always exhaust the tools and information within my reach before I ask for assistance.

I always research the internet for answers, terms that I am not familiar with, simple steps to troubleshoot and to fix things.

I take responsibility for my personal development, learning and performance levels. I have training regarding AMLA, Dodd-Frank and Italy regulations for complaints handling.

I am passionate about helping others. At work, I always aim for First Call Resolution. I was even awarded the most number of commendations from consumers who were happy with the assistance I had provided. Even our Quality Analyst had awarded me as a Top QA agent for 5 consecutive months. In our stack ranking, I am in the top 10 list.

Work Terms

Long or short term jobs. I have a paypal and payoneer account. I can be reached through email, skype or zoom. Please let me know how you want to communicate and I'll set up the platform.