Support management in the daily administration of individuals that handle customer inquiries and issues for efficient performance and overall effectiveness of the customer service team  

Provide feedback and present ideas for improving or implementing processes and tools with customer service area impact  

Perform or guide others on complex escalated customer issues or concerns that require planning, evaluation, and interpretation   

Prioritize work and provide day-to-day work leadership and mentorship to Customer Service Representatives Lead or contribute to improve processes, policies, team performance, and customer satisfaction that require coordination among customer service teams