Work Terms
Hours of Operation
Monday – Friday | 9:00 AM – 6:00 PM (GMT+8)
Messages outside business hours will be addressed the next business day. Rush projects may be accommodated upon prior discussion.
Turnaround Time
Standard edits: 24–72 hours depending on project scope.
Revisions: 24 hours per revision round.
Payment Terms
• 50% upfront, 50% upon project completion
• Full payment upfront for projects under short deadlines
• Additional revisions or major scope changes may incur extra charges
Revisions
Up to 2 rounds of minor revisions included.
Major restructuring or new direction will be quoted separately.
Preferred Communication
Email, Slack, or direct messaging (clear written instructions preferred).
Feedback is best provided with timestamps for faster and more accurate revisions.
File Delivery
Final videos delivered in requested format (MP4, MOV, etc.) via Google Drive or preferred platform.