I have substantial experience and outstanding skills in customer service. Also, I experienced working with management roles as Quality Specialist and Quality Assurance Manager and workforce analyst. Accustomed to work in fast-paced environments with the ability to think quickly and successfully handle difficult clients. I was trained at a large Call Center in El Salvador assisting U.S. / U.K, Canadian and Australian customers. I can provide e-mail, ticket and chat support as well as translation and I'll do everything I can to ensure your customer's satisfaction. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a customer service rep, I have managed to hone skills that are very close to my personality and that I consider essential to quality customer services, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude, and persuasiveness. I am always willing to learn and willfully familiarize myself with the product in order to provide the best possible support to customers. Please contact me for details, I will be happy to discuss my experience with you.